Technical Support

If you need to logout in the middle of the process, you can return to the same place where you left by signing in to your account and clicking the link provided at the top of your account home page. 

If you know your username, HireForms can reset your password for you. Visit the "Forgot Password" Page and answer your security question. If you answer correctly, HireForms will give you a new password to login. After logging in, you can change the password to whatever you like.

When logging in to HireForms, remember that the usernames and passwords are case-sensitive. For example, if your username is 'JohnDoe', you must enter the exact letters as 'JohnDoe'. Typing 'johndoe' will not work. Your password works the same way. You can also use the "View Typed Password" checkbox to display the password. 

If you still cannot get logged in, visit the Forgotten Password Page to reset your password. If you don't remember your username you will need to contact your employer.

Yes we can add a link for a question that is asked on a form. We ocassionally see this used for Premium health insurance rates and/or employee handbooks. If you are wanting the employee to read (scroll) through the full document then we would just add the full document before getting to the acknowledgement page.

No, If you have a form that does not need a signature from you (manager, HR, employer), then you can use our auto approved feature on that form. You will still be able to see it is submitted and be notified once it is completed, but you do not have to go in and manually approve this form.

From your account homepage, you can simply select the form you want to view, then click the "View/Print" link. The PDF version of your form will be displayed, complete with all your responses. Here you can save or print your form.

If you are using our eVerify Services, the case will be automatically closed once you successfully eVerify the employee.

You can log inat anytime to your HR account and view, manage, or print a copy of any submitted form. If you have thousands of forms you want downloaded, we do have an option for a fee to create a download for all your employee submitted forms.

Some company documents may need to have standard information entered by the HR staff (company name, address, federal ID, etc.) The ability to pre-populate a form allows HR Admins to enter this type of repetitious information once so that the information is automatically inserted on the form. This saves time so that HR Staff will not have to add this information each time they need to review/approve employee forms. This feature allows standard information to be added for the entire company as well as for specific divisions or locations as needed.

You can search your employee database using the search tool in the toolbar. You will be prompted to enter the employee's first name, last name, email address, and/or username. If you click the search icon while inside of a division it will search only that division. 

If you have a recent version of your form that you need to replace an outdated one - then simply email it to us with a note that you are submitting this new version to replace _______ form "the older version".

Once eVerify has been initiated and complete with no issues, you will see a green "Verified" Case displayed at the bottom of the employee's record with the case number displayed.

The following may help you with viewing forms and other documents:

1. Make sure that Adobe Reader (or another PDF Reader) is installed on your computer.
2. Make sure you are able to view PDF's in the browser.

Our Front end questions will give you, HR, the opportunity to fill out questions prior to the employee seeing the form. ie: pay rate, PTO hours, etc. You also can prefill an answer so you do not have to type it out every time, but it is editable so if that the prefill answer needs to be changed as a one off instance you can. In addition, typing them into a text box you can provide the details to make these into a drop down menu, making the details more consistent. ie: location, manager's name, etc.

Before changing your information on an already submitted form on HireForms, please contact your HR department concerning the changes before resubmitting forms.

Yes, you can assisgn a form to a certain HR Staff member. If there is only 1 HR staff member in a division then they will automatically be assigned the form. all forms go into the "unassigned forms" area. There is a company setting that decides what the staff members are allowed to do at that point. Also you can disable a HR staff member from having access.

We have the I-9, W4 and state tax forms already programmed to add to your site. Just let us know which state forms your company will be using and we can get those implemented quickly.

We do not provide logins for a 3rd party - so this form would need to be printed, signed at the location, and returned to HR.

When implementing several complex forms at one time - we will schedule a call with you to go over these complex forms to make sure that we know how you need it to behave. Some choices are Employer questions prior to the employee seeing them, Employee questions, or Employer Review questions after the employee fills the form out. You can also choose if you want this form to be automatically approved or not - if you have employer review questions at the end of this form you can not use the auto approved feature.

We recommend that after each electronic signature there is a Date location/field. In this spot we will enter the Date and the Time of the signature. This is for both the employee's signature and the employer's review signature. The date and time makes it legally binding as an electronic signature.

You can use one of our templates in reports or you can custom create your own. They are easy click and drag colums that you can export into a spreadsheet or other file type. Frequently used for Payroll providers, with the ability to export employee information and import into your payroll system. .

Yes!  Click here to view the Employee Disclaimer that each employee views and agrees to when creating an account. 

Yes we can add a link for a question that is asked on a form. We ocassionally see this used for Premium health insurance rates and/or employee handbooks. If you are wanting the employee to read (scroll) through the full document then we would just add the full document before getting to the acknowledgement page.

No, If you have a form that does not need a signature from you (manager, HR, employer), then you can use our auto approved feature on that form. You will still be able to see it is submitted and be notified once it is completed, but you do not have to go in and manually approve this form.

If you are using our eVerify Services, the case will be automatically closed once you successfully eVerify the employee.

You can log inat anytime to your HR account and view, manage, or print a copy of any submitted form. If you have thousands of forms you want downloaded, we do have an option for a fee to create a download for all your employee submitted forms.

Some company documents may need to have standard information entered by the HR staff (company name, address, federal ID, etc.) The ability to pre-populate a form allows HR Admins to enter this type of repetitious information once so that the information is automatically inserted on the form. This saves time so that HR Staff will not have to add this information each time they need to review/approve employee forms. This feature allows standard information to be added for the entire company as well as for specific divisions or locations as needed.

If you have a recent version of your form that you need to replace an outdated one - then simply email it to us with a note that you are submitting this new version to replace _______ form "the older version".

How Do I Upload a New Flyer

Flyers are a handy tool for sharing important documents to staff that do not require a signature. Flyers are great for sharing employee handbooks, posters, notices, etc.

Navigate to the Flyers page

Begin on the company's home page. The easiest way to navigate to the home page is to select the company’s logo at the top left of the page.

Here, select Settings at the top of the page.

In the drop down menu select Flyers.

Flyers Management Page

Here you will see a list of all of your current flyers. You have the option to view, edit, and delete your current flyers. You can also choose who can access them with the Assign to Divisions option. At the bottom of the list select Create a New Flyer. 

 Uploading a Flyer

 Enter the Flyer name and description. You can select whether you want the flyer to be active or not. This is useful if you are getting a flyer ready that you plan on making active later. Select the choose file button. 

Select the PDF file that you wish to upload. After confirming that the correct file has been chosen, select Submit to continue.

Now you will be prompted to assign the Flyer to a division. Select all the divisions that you want to have access to the new flyer. To complete the process select Submit.

You will be returned to the Flyer management page. To confirm that your upload was completed, check for your flyer in the Flyer list. 

Once eVerify has been initiated and complete with no issues, you will see a green "Verified" Case displayed at the bottom of the employee's record with the case number displayed.

Our Front end questions will give you, HR, the opportunity to fill out questions prior to the employee seeing the form. ie: pay rate, PTO hours, etc. You also can prefill an answer so you do not have to type it out every time, but it is editable so if that the prefill answer needs to be changed as a one off instance you can. In addition, typing them into a text box you can provide the details to make these into a drop down menu, making the details more consistent. ie: location, manager's name, etc.

Yes, you can assisgn a form to a certain HR Staff member. If there is only 1 HR staff member in a division then they will automatically be assigned the form. all forms go into the "unassigned forms" area. There is a company setting that decides what the staff members are allowed to do at that point. Also you can disable a HR staff member from having access.

We have the I-9, W4 and state tax forms already programmed to add to your site. Just let us know which state forms your company will be using and we can get those implemented quickly.

We currently support Internet Explorer 11, Microsoft Edge, Safari, Firefox & Chrome.  Keep in mind that as these browsers retire versions we will no longer guarantee that they will function as expected. 

To see what the latest status is of Internet Explorer versions supported you can click on the following link:

https://support.microsoft.com/en-us/help/17454/lifecycle-faq-internet-explorer

We do not provide logins for a 3rd party - so this form would need to be printed, signed at the location, and returned to HR.

When implementing several complex forms at one time - we will schedule a call with you to go over these complex forms to make sure that we know how you need it to behave. Some choices are Employer questions prior to the employee seeing them, Employee questions, or Employer Review questions after the employee fills the form out. You can also choose if you want this form to be automatically approved or not - if you have employer review questions at the end of this form you can not use the auto approved feature.

We recommend that after each electronic signature there is a Date location/field. In this spot we will enter the Date and the Time of the signature. This is for both the employee's signature and the employer's review signature. The date and time makes it legally binding as an electronic signature.

The Messaging Center allows you to communicate through the system. These conversations are then stored in your message box. The recipient will receive an email notifying them of a message, but will need to log in to see the message. It will be highlighted in red for them to see. The messaging system is used for more sensitive information that may not be appropriate for email, and can also be useful if the user sending the message does not want to open their email client to send a direction to an employee.

You can use one of our templates in reports or you can custom create your own. They are easy click and drag colums that you can export into a spreadsheet or other file type. Frequently used for Payroll providers, with the ability to export employee information and import into your payroll system. .